Scope of this policy
This policy applies to the public LSCA website available at lsca.online and to enquiries sent to LSCA through the contact details shown on this website.
This policy relates to website visitors, prospective customers, organizations requesting information and people communicating with us about LSCA.
Information we may receive
When you contact us or prepare a demonstration request, you may provide information such as:
- Your name and work email address
- Your organization and job title
- Your country and telephone number
- The number of instruments or laboratory sites
- Protocols used by your laboratory environment
- Names of laboratory instruments or LIS software
- Your connectivity, deployment or integration requirements
- Any other information included in your email
Please do not include patient names, test results, medical records or other sensitive health information in a demonstration request or general email enquiry.
How we use information
Information received through an enquiry may be used to:
- Respond to your questions or demonstration request
- Understand your laboratory connectivity requirements
- Assess technical and deployment compatibility
- Prepare licensing or commercial information
- Arrange a demonstration or technical discussion
- Provide requested support or product information
- Protect our website, systems and communications
- Maintain appropriate business and correspondence records
We do not use information submitted through the website to make automated decisions about individuals.
How the demonstration form works
The demonstration form on this website does not directly submit its contents to an LSCA website database. When you select “Prepare my request,” the website prepares an email containing the information you entered and opens your default email application.
You can review, change or cancel that email before sending it. Information is only sent to LSCA after you choose to send the message from your email application.
Once sent, the message is processed through your email provider and the email services used by LSCA.
Technical and website information
The website hosting provider may automatically process limited technical information needed to deliver and protect the website. This may include:
- Internet Protocol address
- Browser and device type
- Date and time of a request
- Requested page or resource
- Referring page
- Security and error log information
This information may be used for website delivery, reliability, troubleshooting, abuse prevention and security monitoring.
Information retention
Enquiry and correspondence information is retained only for as long as reasonably necessary to respond to the request, maintain relevant business records, support an ongoing relationship, resolve disputes or meet applicable legal obligations.
Technical logs may be retained for a limited period according to operational, hosting and security requirements.
Information security
Reasonable administrative and technical measures are used to protect information against unauthorized access, loss, misuse or alteration. However, no website, email service or internet transmission can be guaranteed to be completely secure.
You should not use the public demonstration form or email address to transmit patient records, diagnostic results, passwords, private keys or other sensitive credentials.
International processing
Website, hosting or email service providers may process information in countries other than the country in which you are located. Where this occurs, information is subject to the safeguards and legal requirements applicable to those services.
Your choices and requests
Depending on applicable law, you may ask us to access, correct or delete personal information contained in your correspondence. You may also ask us to stop using your contact information for further commercial communication.
We may need to verify your identity before completing a request. Certain information may need to be retained where required for legal, security or legitimate record-keeping purposes.
Children’s information
This website and LSCA services are intended for organizations and professional users. They are not directed toward children, and we do not knowingly request personal information from children through this website.
External links
The website may link to third-party websites or services. Their privacy and security practices are governed by their own terms and policies. LSCA is not responsible for the content or privacy practices of external websites.
Changes to this policy
This Privacy Policy may be updated when our website, contact processes or legal requirements change. The effective date at the top of this page will be updated when material revisions are published.
Contact us
For privacy questions or requests relating to information you have provided, contact: